Who To Contact

Have a question or concern, but unsure of who to ask? Consider this page your go-to resource for finding the right person to help you, or for frequently asked questions.

Click on a question, find out who has the answer.

For questions about compliance, contact the Broker.

Heather Hayes
Managing Broker/Broker
Lisa Johnson
Broker of Record

The Broker Hotline offers agents immediate access to expert support for any broker-related questions. Whether you need help with trade issues, compliance concerns, or urgent deal advice, our experienced brokers […]

Heather Hayes
Managing Broker/Broker
Lisa Johnson
Broker of Record

Contact a Broker for issues with co-broker commissions

Heather Hayes
Managing Broker/Broker
Lisa Johnson
Broker of Record

Contact a Broker for any code of ethics violations

Heather Hayes
Managing Broker/Broker
Lisa Johnson
Broker of Record

Contact a Broker for assistance with professional designations

Heather Hayes
Managing Broker/Broker
Lisa Johnson
Broker of Record

Contact your Productivity Coach if currently enrolled in coaching, or, contact Agent Services Manager

Kendra Baines
Agent Services Manager/REALTOR®
Shelley Cecchetto
Productivity Coach/REALTOR®

Contact the reception team at your local office

Alexis Senecal
Virtual Assistant
Emily Thompson
Administrative Coordinator
Pegah Davoudi
Administrative Coordinator
Dalia Saad
Administrative Coordinator

Contact Agent Services Manager

Kendra Baines
Agent Services Manager/REALTOR®

Contact the reception team at your local office

Alexis Senecal
Virtual Assistant
Emily Thompson
Administrative Coordinator
Pegah Davoudi
Administrative Coordinator
Dalia Saad
Administrative Coordinator

Contact General Manager

Andrew Ouellette
General Manager/Broker

The Broker Hotline offers agents immediate access to expert support for any broker-related questions. Whether you need help with trade issues, compliance concerns, or urgent deal advice, our experienced brokers […]

Heather Hayes
Managing Broker/Broker
Lisa Johnson
Broker of Record

Contact Agent Services Manager

Kendra Baines
Agent Services Manager/REALTOR®

Contact Broker of Record

Lisa Johnson
Broker of Record

Contact Operations Manager

Caitlen Coates
Operations Manager/REALTOR®

Contact Agent Services Manager

Kendra Baines
Agent Services Manager/REALTOR®

Contact Operations Manager

Caitlen Coates
Operations Manager/REALTOR®

Contact Operations Manager

Caitlen Coates
Operations Manager/REALTOR®

Contact Operations Manager

Caitlen Coates
Operations Manager/REALTOR®

Contact Operations Manager

Caitlen Coates
Operations Manager/REALTOR®

Contact Operations Manager

Caitlen Coates
Operations Manager/REALTOR®

Contact Productivity Coach

Shelley Cecchetto
Productivity Coach/REALTOR®

Contact Productivity Coach

Shelley Cecchetto
Productivity Coach/REALTOR®

Contact Finance Manager

Jeannette Seguin
Finance Manager

Contact Managing Broker

Heather Hayes
Managing Broker/Broker

Contact Broker of Record

Lisa Johnson
Broker of Record

Contact Managing Broker

Heather Hayes
Managing Broker/Broker

Contact Finance Manager

Jeannette Seguin
Finance Manager

Contact Finance Manager

Jeannette Seguin
Finance Manager

Contact Finance Manager

Jeannette Seguin
Finance Manager

Contact Agent Services Manager

Kendra Baines
Agent Services Manager/REALTOR®

Contact our General Manager for escalated or sensitive concerns

Andrew Ouellette
General Manager/Broker

Contact General Manager

Andrew Ouellette
General Manager/Broker

Contact our President for confidential concerns, or concerns about the brokerage’s direction or leadership.

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Not Sure Who to Ask?

Start with the Agent Services Manager! If they can’t help, they’ll point you in the right direction of who can assist you with any questions or concerns.

Kendra Baines

AGENT SERVICES MANAGER